Background and Purpose
At Let’s Talk Speech Therapy:
We are committed to providing quality services to our clients. As part of that commitment, session are prepared sessions in advance to support your child in achieving their goals.
We are dedicated to offering effective services to our clients. A regular session appointment allocated for your child and regular attendance is essential to your child’s progress.
We are obligated to ensuring efficient services to our clients. The number of children seen each day is limited to ensure quality services is provided to each child.
In order to provide high quality Speech Pathology services Let’s Talk has in place an booking and cancellation policy. The policy enables us to better utilise available appointments for our clients.
Agreement
Booking an assessment, therapy, coaching, consultation, training, intensive, workshop, seminar or other appointment with us (collectively, an “Appointment“) creates a legally binding contract – the “Agreement” – between you and us. The parties to this Agreement are:
“You”: the person who makes the booking, referred to in this Agreement; and
Let’s Talk Speech Therapy, whose registered address is 92 Great North Road, Five Dock New South Wales 2046, Australia and whose registered Australian Business Number (ABN) is (ABN 48 468 233 544). Let’s Talk Speech Therapy is referred to in this Agreement as “we”, “our” and “us”.
By making the booking on behalf of yourself or a child under your care, you confirm that you are authorised to agree to these terms and conditions.
We provide our services to you subject to this Agreement. As always with a binding contract, you should read through it carefully before making a booking. We may change the terms and conditions of this Agreement, but the latest version will always appear on our website at . If you continue to use our services after changes have been made to this Agreement, you will be considered to have accepted the changes to the Agreement between us.
Bookings
When you first book with us – through our website, by email, phone and/or face-to-face meeting – the booking won’t be confirmed until we send you an Appointment confirmation email, even if you’ve transferred money to us. We reserve the right to refuse bookings for any lawful reason.
We will usually email you your initial Appointment confirmation to the email address provided when you first contacted us by email or phone, within 48 hours of booking. If you have not received your appointment confirmation within 48 hours of booking, please check your spam or junk email folder, if it’s not there, then contact us. It is your responsibility to ensure that your email is set up to allow you to receive your email confirmation, and we cannot accept any liability for any consequences of your not doing so.
The fee for the initial Appointment is set out in our initial Appointment confirmation email and/or invoice and our invoices must be paid in full, and in the currency stated, by debit card, credit card and/or bank transfer on or before the date of the relevant Appointment.
Payment Terms
Payment is required on or before the date of the relevant Appointment. For an NDIS plan-managed clients, payment by the plan manager is required within 7 days from the tax invoice date.
If more than 1 invoice is open, services will be suspended until the account is paid in full.
If the account is not paid in full after 2 weeks of an open invoice, we reserve the right to release your child’s dedicated session.
If you have 2 or more suspended accounts in a term, HDST reserves the right to discharge you from our services and will be placed back at the end of the waiting list.
Payment can be made via direct debit, credit card or direct deposit. We do not accept cash or American Express.
Card payments are made via Stripe, which is a secure, encrypted credit card processing platform. Once you provide your card details, the details are entered into the Stripe payment gateway, which encrypts the data
External or offsite appointments will need to provide card details which will be secured with Stripe.
An itemised receipt will be sent via email the following working day. This can be used for claiming purposes.
Cancellations, changes to bookings and failure to attend appointments
In the event of a cancellation of an NDIS session with less than 48 hours notice, the NDIS cancellation fee of 100% will be incurred.
Late arrival for an appointment, will result in the session time being shortened and still incur 100%.
If a session is outside the clinic (e.g., at an educational setting or home) and the clinician attends for the appointment, 100% of the travel fee will incur in addition to the cancellation fee.
Notice of cancellation needs to be provided using any of our contact details. You must notify us in person, by email or by telephone, and we must receive your email or telephone call. If there is no answer, please leave a voicemail.
We are understanding that illness and emergencies can occur. The cancellation policy is not a penalty or deterrent but is necessary to ensure Let’s Talk can operate to provide quality services to our clients.
An option we offer clients when they cannot attend their appointment is to reschedule the session to a suitable alternative time in the same week OR the clinician can offer alternative services such as completion of indirect therapy in the scheduled appointment time. The purpose of these tasks would be to continue to work towards the current treatment goals. This may include creating visuals, developing social stories, contacting other educational and health professionals (e.g., teacher, Occupational Therapy, Psychologist) or provision of a home program.
If the clinician needs to cancel an Appointment for any reason, we may do so at any time before the scheduled Appointment. We do not expect this to happen except in exceptional circumstances (such as illness or an emergency) and where possible an alternative dates for the Appointment, either in person or Telehealth will be offered. Let’s Talk will not be liable to provide compensation for any other expenses you may have incurred in connection with the Appointment.
Attendance and Conduct
Please ensure you arrive on time for each Appointment. For the benefit of other clients, we will not admit you to your Appointment any later than half the time of the session after the scheduled Appointment time. You will remain liable for the Appointment fee and we will not issue any refund in this event.
By entering into this Agreement, you undertake we reserve the right to refuse admission to you and/or any child under your care or ask you and/or any child under your care to leave our premises if we think you and/or they are behaving in a disruptive way or in a way that violates our lease, in a way that is likely to cause damage, nuisance, offence or injury, and/or in a way that breaches or is likely to breach our Zero Tolerance Policy. You will remain liable for the Appointment fee and we will not issue any refund in this event.